Fees & Other Practicalities

Yes - As well as seeing clients in person, I also offer psychotherapy and counselling by telephone or online via zoom for those unable to attend in person therapy. To get the most out of your online or phone sessions, please ensure that you will be in a quiet environment, free of distractions, where you will not be disturbed.

I do not conduct home visits. I do however offer therapy via telephone and online therapy zoom for those unable to attend sessions in person. My Conwy office is conveniently located just a short walk from the train station and bus stops in Conwy town centre. The office is fully wheelchair accessible and there are disabled toilet facilities on site.

No, I don't currently offer couples counselling or therapy.

I do not have a waiting room, so please arrive as close to your appointment time as possible. Sessions will start on time, so if you are late for a session it will still end at the scheduled time and the full fee will apply.

I offer a highly confidential service and will therefore not tell anyone that you are attending counselling nor what we discussed. However, I would have to break this confidentiality if I believed there was a serious threat of harm to you or someone else. In such cases, I would always try, where possible, to discuss this with you before taking further action.. If this was the case I would always try, where possible, to discuss this with you before taking further action. There are other occasions I am legally obligated to break confidentiality which are detailed in my psychotherapy and counselling agreement. I also discuss my clinical work in clinical supervision. Clinical supervision involves reviewing my work with a qualified and experienced psychotherapist to support my professional development and ensure the quality of my service. Most professional bodies in the UK, such as the British Association for Counselling and Psychotherapy (BACP) and the United Kingdom Council of Psychotherapists (UKCP), require all members to attend regular supervision, which is widely regarded as ethically necessary. This process helps protect clients and ensures that psychotherapists and counsellors provide an effective service. Client confidentiality is still safeguarded during the supervisory process because clients identifying information, such as full names or any other identifying details, are not disclosed. Additionally, my supervisors are bound by the same ethical code regarding confidentiality as I am.

Clinical supervision involves reviewing my work with a qualified and experienced psychotherapist to support my professional development and ensure the quality of my service. Most professional bodies in the UK, such as the British Association for Counselling and Psychotherapy (BACP) and the United Kingdom Council of Psychotherapists (UKCP), require all members to attend regular supervision, which is widely regarded as ethically necessary. This process helps protect clients and ensures that psychotherapists and counsellors provide an effective service. Client confidentiality is still safeguarded during the supervisory process because clients identifying information, such as full names or any other identifying details, are not disclosed. Additionally, my supervisors are bound by the same ethical code regarding confidentiality as I am.

Before our initial session, I will send you a psychotherapy and counselling contract that outlines important details such as fees, payment, cancellations, confidentiality, and more. If we decide to work together, this contract will help ensure that we do so within safe and clear boundaries. There is no tie-in period, and you are free to end therapy at any time.

Any cancellations within 24 hours of an agreed session that cannot be rearranged for another time in the same week will be charged for in full, except in exceptional circumstances. This policy is in place because I will have set aside the time for your session and will be unlikely to fill the slot on such short notice. If notice is given, I will make every effort to offer an alternative time. On the rare occasion that I need to cancel a session, I will aim to contact you as soon as possible and will endeavour to arrange with you an alternative appointment time.

I am obliged to make some notes after sessions. These notes are very brief, and do not contain your name or any other identifying details about you or anyone you may have spoken to me about. The notes are kept in a locked filing cabinet and are stored in a separate location to any contact details that I have for you (i.e. your name, phone number or email address).

Please contact me should you have any other questions and I will do my best to answer them!